FAQ's

Chargebacks

Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all *NEW* customers will be charged upon booking no matter how far out you book.

How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirt

If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”.

If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “.

What Does a Regular Cleaning Entail?

Do’s:

Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
All exterior surfaces in all rooms
Floors are mopped and vacuumed
Bathroom (complete toilet clean, shower, handles, tub, drain)
Bedroom shelving, nightstands, bed frames, tidy up bed)
All window sills

Don’ts:

All Extras are not included (must be selected for an additional cost)
The extra time included in deep cleans allows for more detailed work in the above mentioned Do's.

What Does a Regular Lawn Mowing Entail

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What's Included in the Deep Clean for my Home